Tier 1 Technology Inc. maintains a modern, fully equipped service department providing manufacturer authorized service along with technical support, system diagnostics, repairs and upgrades for all of your information technology needs.
 Top level technical support directly from leading manufacturers and a fully authorized service provider for Compaq, Hewlett-Packard, IBM, Lexmark, Okidata, Toshiba and others, we are your single source you can depend on for all your hardware support needs.
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 Technicians and engineers maintain an up-to-date working knowledge of all the products we sell and we can easily be reached for support. This includes installation assistance, troubleshooting and technical guidance that can be provided on-site or via telephone.
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At Tier 1 Technology Inc. Printers, Plotters and Fax Machines are our specialty…
Our Printer Service program is designed to be a more cost effective solution to an annual maintenance contract and to significantly reduce expensive downtime.
With our Printer Service Maintenance Program, you will enjoy the freedom of paying only for the service you need, when you need it.
The goal of this plan is to keep your equipment functioning at peak performance; equipment will be fully cleaned and inspected. The technician will inform you of any problems they see and advise you accordingly.
***Discounts are available if 4 or more units can be serviced on a single visit.
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 Our help desk centre is tightly integrated with our maintenance and network management services for maximum effectiveness. We provide immediate response with direct answers. By calling our Help Desk, you can receive telephone support or on-site service. Your assigned customer service contact will assure that you receive the very best. Tier 1 Technology Inc. will assign an individual and a backup who is specifically trained to deal with your technical needs and escalate your requirements.
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 Regularly scheduled preventative maintenance includes testings, adjustments, audits and cleanings. We help customers build rigorous procedures to ensure systems meet the needs of the most demanding mission-critical environments.
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 Response times ranging from 1 hour to 24 hours. Once dispatched, one of our qualified technicians will contact you within 20 minutes and typically be on-site in less than 2 hours. In emergency situations, average arrival time is 1 hour or less.
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Break/Fix Services
 If it breaks, we fix it! Whether it is one item at a time, or a steady stream of equipment needing ongoing service, our Break/Fix program is simple and cost-effective.
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Depot Service
 Bring your equipment to our repair facility. Expert repair by A+ and manufacturer certified technicians. Access to difficult to find spare parts, sub-assemblies, test equipment, bench repair facilities and complete test and loaner machines.
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Rental Pool
 For situations where the technology is required immediately, Tier 1 Technology Inc. can provide access to our rental pool for similar items to ease any problems caused by your malfunctioning equipment. When the repaired system is ready, we will deliver it and if required, transfer any new data to your original system.
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Block Hours
 Buy hours in bulk and enjoy a reduced service rate package! If you are anticipating several repairs on several different devices, you can purchase a block of prepaid service hours and reduce the cost of maintaining your hardware even lower. Block hours can be applied toward any of our Repair Services & Maintenance Services – it is your call!
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